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FAQs

General
   Do I need to finish a program all in one sitting?
  Do I need to use the same computer to access the program?
  Can I pay by any other method besides using a credit card?
  Is it safe to use my credit card online?
  How long do I have to finish the course(s) that I have enrolled in?
  Can I fail the course?

 

General

Do I need to finish a program all in one sitting?

No. The system will remember the last chapter you completed and start you there the next time you login.
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Do I need to use the same computer to access the program?

No. You can access your account from any computer that has an Internet connection 24/7.
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Can I pay by any other method besides using a credit card?

Yes. We accept cheques or money orders as well. If you prefer to use this method of payment you will have to first call our head office to get your username and password to access the course(s) as well as make arrangements to either drop off or mail in your payment. Please see the "Contact Us" area for information on how to arrange payment.
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Is it safe to use my credit card online?

Yes, it is extremely safe.
When making a purchase via our secure server, your credit card or debit card, name and address are encrypted using Secure Sockets Layer (SSL) 128 Bit encryption technology before being transmitted to us over the internet.

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How long do I have to finish the course(s) that I have enrolled in?

There is no expiry to access the course(s) until completion.
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Can I fail the course?

The course is set up as a self paced training course. Participants are challenged to complete eight modules within the course. Each module has a testing component which requires the participant to get 100% of the test questions correct. If the participant does not get 100%, they are asked to review the material within the module again and then re-challenge the module test. There is no limit to the number of challenges to each module test. Therefore there is no way to fail the course.
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